Whilst we clearly strive to provide an exceptional service to all our clients, if there is a time where we fall short, we absolutely want you to get in touch.  We will endeavour to rectify any grumbles within our control and ask you to email or write to us to convey your complaint.

Complaints will be acknowledged within three working days, an internal investigation will be undertaken by a senior member of the team and a formal written outcome will be issued within 15 working days.

Should you be dissatisfied with the outcome of the investigation you may write again explaining why you are not satisfied. A second detached review will be conducted and a written statement issued within 15 working days expressing Ingram Premium Listings final viewpoint.

In the unfortunate event that you remain dissatisfied with the final viewpoint of your complaint, you may write to The Property Ombudsman at the address below within 12 months from the date of our final letter. They will then review your complaint and advise of their decision.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

Copies of our Code of Practice and consumer guides are available upon request.